At VieRock, we strive to ensure your satisfaction with every purchase. We understand that there may be instances where you may need to return or exchange a product. Please review the following return policy to understand the terms and conditions regarding returns and exchanges.

1. Eligibility for Returns and Exchanges:

   • Products eligible for returns or exchanges are those purchased directly from VieRock.
   • To be eligible, the product must be unused, in its original condition, and accompanied by the original packaging, tags, and proof of purchase (receipt or order number).
   • Please note that certain items, such as perishable goods, intimate apparel, or items marked as non-returnable, may not be eligible for return or exchange. This will be clearly indicated on the product page.
     
     

2. Timeframe for Returns and Exchanges:

   • You may initiate a return or exchange within 30 days from the date of delivery.
   • After the designated timeframe, we may not accept returns or exchanges, unless the product is covered by a manufacturer’s warranty.
     
     

3. Return Process:

   • To initiate a return or exchange, please contact our customer support team or visit our Returns Center on our website.
   • Provide your order details, including the order number and reason for the return or exchange.
   • Our customer support team will guide you through the process and provide you with a return authorization if applicable.
     
     

4. Return Shipping:

   • For eligible returns or exchanges due to a product defect or an error on our part, VieRock will provide a prepaid return shipping label or arrange for a pickup at no additional cost.
   • If the return or exchange is due to reasons other than a defect or our error, the customer may be responsible for the return shipping costs.
   • Please ensure the product is securely packaged to avoid damage during transit.
     
     

5. Refunds:

   • Once we receive and inspect the returned product, we will notify you of the status of your refund or exchange.
   • Refunds will be issued using the original payment method, and the amount refunded will be the purchase price of the item(s) minus any applicable restocking fees or shipping charges.
     
     

6. Exchanges:

   • If you wish to exchange a product for a different size, color, or model, please indicate your preference during the return process.
   • Exchanges are subject to product availability.
   • If the desired exchange item is not available, we will process a refund or offer an alternative solution.
     
     

7. Damaged or Defective Items:

   • In the event that you receive a damaged or defective item, please contact our customer support team immediately.
   • We may request supporting documentation, such as photographs or descriptions of the damage, to assist with the return process.
   • We will work with you to provide a suitable resolution, including a replacement or refund.
     
     

8. Non-Returnable Items:

   • Certain items are non-returnable for hygienic or safety reasons. These may include opened food or beverage products, personal care items, or items classified as hazardous materials.
   • Non-returnable items will be clearly indicated on the product page.
     
     

9. Cancellations:

   • If you need to cancel an order, please contact our customer support team as soon as possible.
   • If the order has not been processed for shipping, we will cancel the order and provide a full refund.
   • If the order has already been shipped, the standard return process will apply.

Please note that this return policy is subject to change without prior notice. The most up-to-date version