Thank you for choosing VieRock for all your camping and outdoor needs. We are committed to providing excellent customer service, including prompt and reliable shipping. Please review the following shipping policy to understand the terms and conditions regarding the shipment of your orders.

1. Order Processing Time:

   • Upon receiving your order, we will make every effort to process and ship it within 2-3 business days.
   • Please note that during peak seasons or holidays, processing times may be slightly longer. We appreciate your patience during these times.
     
     

2. Shipping Methods:

   • We offer various shipping methods to accommodate your preferences and delivery requirements.
   • The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.
   • Expedited shipping options may be available at an additional cost, depending on your location and the item(s) being shipped.
     
     

3. Shipping Costs:

   • We offer worldwide free shipping on every orders.
     
     

4. Shipment Tracking:

   • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions to track your package.
   • Tracking information allows you to monitor the progress of your shipment until it reaches your designated delivery address.
     
     

5. Shipping Restrictions:

   • Certain products, due to their size, weight, or legal restrictions, may have limited shipping options or may not be eligible for shipping to certain locations.
   • If your order contains any restricted items, we will notify you promptly and provide alternative solutions if possible.
     
     

6. International Shipping:

   • We currently offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the customer.
   • International shipping times may vary depending on the destination and customs clearance procedures. Please allow for additional time for your package to arrive.
     
     

7. Address Accuracy:

   • It is the customer’s responsibility to provide accurate and complete shipping information at the time of placing an order.
   • Please double-check the shipping address and contact information to avoid any delays or missdeliveries.
   • VieRock will not be held responsible for any shipping issues or costs incurred due to inaccurate or incomplete address information provided by the customer.
     
     

8. Lost or Damaged Shipments:

   • In the unlikely event that your package is lost or damaged during transit, please contact our customer support team as soon as possible.
   • We will work with the shipping carrier to resolve the issue and provide a suitable solution, such as a replacement or refund, depending on the circumstances.
     
     

9. Order Modifications or Cancellations:

   • Once an order has been placed, modifications or cancellations may be possible if the order has not been processed for shipping.
   • Please contact our customer support team immediately if you need to make any changes to your order.
     
     

10. Returns and Exchanges:

    • For information regarding our return and exchange policy, please refer to our dedicated Return Policy page on our website.

Please note that this shipping policy is subject to change without prior notice. The most up-to-date version will always be available on our website.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team. We are here to help you have a smooth and enjoyable shopping experience.

Thank you for choosing